TEMPUR UK Ltd

Retail Sales Associate – Kingston Upon Thames

TEMPUR is a globally recognized premium brand, renowned for its innovative sleep solutions and commitment to quality.

Role Overview: We are seeking a dedicated Retail Sales Associate (Brand Specialist) to join our Kingston store. In this role, you will serve as a brand ambassador, providing personalized and insightful advice to customers, ensuring an exceptional shopping experience that reflects our brand values.

Key Responsibilities:

• Act as a brand ambassador to achieve store sales and conversion targets.
• Deliver outstanding customer service, ensuring each customer experiences the TEMPUR journey.
• Provide exceptional one-on-one customer service, prioritizing customer needs.
• Maintain in-depth knowledge of TEMPUR products, continuously enhancing your understanding of their benefits and uses.
• Stay informed about current promotions and advertisements.
• Support the Store Management team in achieving individual and store sales targets.
• Execute daily operational goals and priorities as assigned by store management.
• Address customer concerns patiently and effectively, communicating issues to Store Management when necessary.
• Maintain product merchandising, monitor shop floor inventory, and replenish products as needed.
• Assist with deliveries and organize the stock room, promoting teamwork.
• Operate cash registers, process orders through a computerized system both in-person and over the phone, and manage daily revenue closure.
• Ensure the store and back office/kitchen areas are clean and orderly.
• Be responsive to and communicate any Health & Safety issues.
• Participate in team meetings, contributing realistic and achievable ideas.

Qualifications:

• Confident, bright, and enthusiastic individual with a passion for the TEMPUR brand and products.
• Proven experience in delivering exceptional customer service.
• Ability to balance a customer-oriented approach with a results-driven mindset to exceed sales targets.
• Operate with honesty and integrity.
• Clear communicator with a good command of English, both spoken and written.
• Professional demeanor with an outgoing, friendly, and engaging personality.
• Team player capable of maintaining positive relationships with co-workers.
• Adherence to company policies and procedures.
• Maintain a smart and presentable appearance at all times.
• Willingness to work flexible hours to meet business needs.

Benefits:

• Competitive salary.
• 25 days of holiday.
• Life Insurance.
• Pension contributions.
• Private medical insurance.
• Team initiatives.
• Training & Development opportunities.
• Overtime opportunities.

Join TEMPUR UK Ltd and become part of a trendsetting premium brand, offering quality sleep solutions worldwide.

Note: This position is based in our Kingston store and requires flexibility in working hours to meet business needs.

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