Verisure

Field After-Sales Executive – Luton

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Overview: We are seeking a dedicated Field After-Sales Executive to join our team in Luton and surrounding areas. In this role, you will service customers’ alarms, provide technical assistance, and offer tailored security solutions to retain customers considering cancellation.

Key Responsibilities:

• Address escalated high-level complaints.
• Install and provide technical assistance and routine maintenance for Verisure security systems, focusing on "first time fix" solutions.
• Conduct detailed walkthroughs of the Verisure Alarm system with customers.
• Establish and manage strong long-term customer relationships.
• Identify reasons for potential cancellations and offer solutions to enhance the customer experience.
• Promote optimal security solutions to retain customer accounts.
• Troubleshoot issues and address repeat false alarms.
• Manage stock materials and maintain company vehicle in line with schedules.

Qualifications:

• Strong English communication skills and a good team player.
• Ability to initiate and maintain conversations, taking responsibility for resolving ongoing issues.
• Driven to achieve performance and customer targets to earn bonuses.
• Customer-oriented, genuinely passionate about providing an exceptional experience through every interaction.
• A clean manual driving licence.
• Preferred: 1 year of experience in Engineering, Technical Support, Retentions, or Sales.

Benefits:

• Company van provided with optional personal use.
• Fuel card provided for business miles only.
• Company smartphone.
• Birthday off.
• Uncapped commission scheme based on productivity.
• Employee alarm discount programme.
• Employee referral cash bonus scheme.
• Gym Flex.
• Pension plan.
• Private Health Care plan.
• Career progression with excellent growth opportunities.
• PerkBox - discounts at local restaurants, attractions, and retail outlets.

Join Verisure and be part of a team dedicated to providing peace of mind to our customers through innovative security solutions.

Interested in this job ?

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