Jo Malone London

Fragrance Expert (Stylist) – Jo Malone London

Jo Malone London is a British lifestyle brand known for its unique fragrance portfolio and luxury products for the bath, body, and home. We are dedicated to providing exceptional customer service and creating memorable experiences for our clients.

Role Overview: We are seeking enthusiastic and personable individuals to join our Heathrow Airport Travel Retail team as Fragrance Experts, or Stylists. In this dynamic role, you will embody the brand's generosity, delivering exceptional customer service to travelers from around the world. Your creativity and passion for storytelling will help customers discover their signature scents and create lasting memories.

Key Responsibilities:

• Customer Engagement:

  • Provide outstanding, personalized customer service to each visitor.
  • Conduct consultations, including our signature Hand and Arm massages, to enhance the customer experience.
  • Entertain and assist international visitors, showcasing the world of Jo Malone London.

• Store Operations:

  • Maintain the store environment, ensuring it reflects the brand's high standards.
  • Assist with stock management, on-counter events, and housekeeping duties.
  • Support opening and closing procedures of the boutique.

• Sales Achievement:

  • Understand and strive to exceed individual sales and service goals.
  • Participate in dynamic retail activities, adapting to the ever-changing airport environment.

Ideal Candidate Attributes:

• Warm, kind, and friendly demeanor with a 'can-do' attitude.
• Passionate about providing inspirational, authentic, and personalized customer service.
• Adaptable, versatile, and gracious, with a smart and groomed appearance.
• Ability to work retail hours, including early shifts, late shifts, and weekends, in a fast-paced environment.

Employee Promise: At Jo Malone London, our values are trust, respect, and humor, which we apply to everything we do for the benefit of each individual and the company. We invest deeply in your development, helping you become a fragrance connoisseur and fostering a supportive and stimulating environment where careers are built.

Requirements:

• Valid passport.
• Ability to provide a checkable 5-year work/education history.
• Satisfactory security clearance from the relevant airport authority and CRC check.
• Proof of right to live and work in the country if invited for an interview.

Interested in this job ?

Thrive in a vibrant, motivational, and rewarding atmosphere.