Tom Ford Beauty, Estée Lauder Companies

Sales Consultant

Tom Ford Beauty is a globally recognized luxury brand renowned for its innovative skincare, makeup, and fragrance products. As part of the Estée Lauder Companies, we are committed to delivering exceptional customer experiences and maintaining the highest standards of excellence in the beauty industry.

Role Overview: We are seeking enthusiastic and dedicated Sales Consultants to join our team at London Heathrow Airport's Travel Retail division. In this dynamic role, you will engage with international travelers, providing personalized consultations and promoting our diverse range of products, with a particular focus on our signature fragrances.

Key Responsibilities:

• Achieve Sales Targets:

  • Proactively meet and exceed individual sales goals through effective customer engagement and product demonstrations.

• Deliver Exceptional Customer Service:

  • Provide personalized consultations, demonstrating in-depth knowledge of skincare, makeup, and fragrances to meet customers' unique needs.

• Maintain Brand Standards:

  • Ensure the counter's hygiene and presentation align with brand guidelines, creating an inviting environment for customers.

• Continuous Learning:

  • Participate in online training modules and achieve brand accreditation to stay updated on product knowledge and industry trends.

• Team Collaboration:

  • Contribute to a high-performing team, supporting colleagues, and fostering a positive work environment.

Ideal Candidate Attributes:

• Passion for Beauty:

  • Genuine interest in the beauty industry and enthusiasm for the Tom Ford brand.

• Customer Service Excellence:

  • Dedication to delivering outstanding service and enhancing the customer experience.

• Professional Appearance:

  • High standards of personal grooming, adhering to strict brand grooming guidelines.

• Adaptability:

  • Ability to thrive in a fast-paced, dynamic airport retail environment.

Benefits:

• Competitive Compensation:

  • Attractive salary and benefits package.

• Product Allocation:

  • Generous staff allocation for personal use.

• Convenience:

  • Free airport staff parking.

• Work-Life Balance:

  • Annual holiday entitlement.

• Professional Attire:

  • Provided uniform.

• Growth Opportunities:

  • Comprehensive training and development programs with excellent career progression prospects.

Additional Requirements:

• Security Clearance:
  • As this role is based within Heathrow Airport, obtaining an Airside ID Pass is mandatory, which requires a Criminal Reference Check and a 5-year checkable work history. Assistance will be provided throughout this process, which may take several weeks.

Estée Lauder Companies is an equal opportunities employer. We encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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