BIG YELLOW SELF STORAGE COMPANY LIMITED

Sales Advisor

Big Yellow is the UK’s leading self-storage company, dedicated to assisting customers through significant life events, such as moving homes or expanding families. With over 100 stores nationwide, we are committed to evolving and improving our services, including initiatives towards sustainability like solar power and paperless transactions.

Role Overview: As a Sales Advisor, you will be the first point of contact for customers, providing exceptional service and support during pivotal moments in their lives. This multifaceted role encompasses customer service, sales, and facilities management, ensuring that each day offers variety and new challenges.

Key Responsibilities:

• Customer Engagement:

  • Understand and assess customer needs to recommend the most suitable storage solutions.
  • Deliver high-quality customer service in person, via email, and over the phone, enhancing the customer experience.

• Sales Optimization:

  • Promote and upsell our products and services to maximize sales opportunities.

• Facilities Management:

  • Conduct daily health and safety checks to maintain site cleanliness and safety standards.

• Administrative Duties:

  • Perform general administrative tasks, including data entry and database management.

Who We're Looking For: We value personality and enthusiasm over formal qualifications. If you are:

• Friendly and enjoy interacting with diverse individuals.
• An attentive listener with a genuine desire to assist others.
• Capable of working independently and collaboratively within a close-knit team.
• Eager to learn and expand your skill set.
• Proficient in time management.

We encourage you to apply.

What We Offer:

• Quarterly bonuses averaging 10-12% of annual salary.
• 28 days of holiday, inclusive of bank holidays, plus an additional day off for your birthday.
• Excellent pension and sharesave schemes.
• Travel benefits, including cycle-to-work scheme, free onsite parking, and season ticket loans.
• Family-friendly policies, such as extended maternity pay, shared parental leave, and adoption leave.
• Comprehensive induction training, development programs, online resources, apprenticeships, workshops, and volunteering days.

At Big Yellow, we are committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. If you require any adjustments during the interview process, please let us know.

Interested in this job ?

Thrive in a vibrant, motivational, and rewarding atmosphere.